PAYMENTS

SECURE PAYMENT
All payments on santonitoscana.it are secure. If you wish to receive an Invoice please fill in the appropriate form when ordering.
You can make your purchases by choosing from the following payment methods at checkout:

NEXI XPAY
If you choose this payment method, you will be automatically redirected to the NEXI XPAY website. Enter your card details (which will not be disclosed to Gabriello Santoni srl) and proceed with the payment. All major cards are accepted, also on smartphones and tablets.

BANK TRANSFER
If you choose to pay by bank transfer, once the order is confirmed, you will receive an email with the information to make the payment. In this case your order will be sent as soon as we receive the payment.

RETURNS
HOW TO MAKE A RETURN
Purchases on santonitoscana.it are subject to the right of withdrawal, for any reason. The customer has the right to withdraw from the contract, without penalty and without specifying the reason, within 14 working days from delivery of the purchased products.

CONDITIONS OF THE RIGHT OF WITHDRAWAL
Returned products must be intact, preferably in their original packaging. Once the goods have arrived at the warehouse, they will be examined to assess any damage or tampering: for damaged or altered products it will not be possible to exercise the right of withdrawal. To exercise this right, you must send an e-mail within 14 days from the date of receipt of the goods, indicating
– order number
– date of the order
– the product or products for which you intend to exercise the right of withdrawal, indicating the article code
– their bank details (IBAN code) for the refund
The Customer must then wait for the communication of authorisation to return the goods from our Customer Service and within 15 days of receiving it must send the products subject to withdrawal to the following address

GABRIELLO SANTONI SRL
Strada delle Cavine e Valli 36B
53042 CHIANCIANO TERME (SI)
ITALY

Such shipping costs shall be borne in full by the Customer.
Gabriello Santoni Srl will refund the products subject to the right of withdrawal within 14 working days of receipt of goods. Such refund does not include shipping costs. In general, for anything not expressly written, the rules of law on distance contracts shall apply. Any disputes shall be subject to Italian jurisdiction.

SHIPMENTS
Gabriello Santoni Srl delivers its products through the best couriers in Italy. Shipping costs are charged to the Customer and are highlighted when placing the order.
Shipments in Italy for orders over 5 bottles are free of charge!
Barring unforeseen circumstances, we ship within 24-96 hours from receipt of order, Monday to Friday.
Orders received during the weekend are dispatched the following Monday.
To facilitate delivery you must:

– Indicate an address where someone is always present to receive the parcel
– the surname given must match the one on the doorbell. If the courier does not find the name, he sends the parcel back to the sender as “address unknown”.
– Add a telephone number to the data
– Always add the postcode
The shipping prices below are a contribution to the cost we incur for packing and shipping the goods and are always VAT included.

SHIPPING ITALY
Up to 5 bottles – EURO 5,00
From 6 bottles – free of charge